Help Scout

Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.

Website

helpscout.com

Industry

Support

Share this article:

How to view email reports by resolution time in Help Scout

Here is how to view email reports by resolution time in help scout

First click on "Reports" item in the top menu
Then select "Email" from the dropdown menu
Finally click on the "First Response Time" dropdown in the top report section and select "Resolution time"

Create your own interactive guide with Guideflow

Why should you view email reports by resolution time in Help Scout

Help Scout is a powerful customer service platform designed to help businesses deliver exceptional support experiences.

By leveraging the "View Email Reports by Resolution Time" feature in Help Scout, teams can effortlessly assess how quickly queries are resolved. This feature spotlights efficiency, providing valuable insights into team performance and customer satisfaction.

Using resolution time metrics, you can pinpoint patterns, optimize workflows, and ultimately enhance the customer experience. Quick access to this data empowers your team to continuously improve and maintain stellar response times.

Last update

April 21, 2026

Tutorials