DocuSign

DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.

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docusign.com

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Collaboration

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How to set the failed knowledge-based authentication landing page in DocuSign

Here is how to set the failed knowledge-based authentication landing page in docusign

First click on the "Admin" tab in the top navigation menu
Then click on the user profile icon in the top right corner to access account settings
Next click on "Signing Settings" in the left sidebar under the "SIGNING AND SENDING" section
Then click on the "In-session Landing Pages" tab in the Signing Experience section
Next scroll down to view the "Failed knowledge-based authentication check" field
Then click on the "Failed knowledge-based authentication check" input field and enter your custom URL
Finally click on the "Save Changes" button to save the configuration

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Why should you set the failed knowledge-based authentication landing page in DocuSign

DocuSign is a leading digital transaction platform that facilitates secure and efficient electronic agreements.

In scenarios where a knowledge-based authentication (KBA) attempt fails, setting up a designated landing page in DocuSign enhances user experience by providing clear next steps. This feature ensures that users receive pertinent guidance without losing momentum in the signing process.

By facilitating seamless navigation after a failed KBA attempt, this feature minimizes confusion and promotes smoother digital workflows, making transactions not just possible, but efficient.

Last update

March 9, 2026

Tutorials