How to set the default sorting for comments in requests in Zendesk Guide
Here is how to set the default sorting for comments in requests in zendesk guide
- First in Guide admin, click on "Settings" icon in the left sidebar
- Then click on "Guide settings" tab in the settings sidebar menu
- In Guide settings, scroll down and find the "Requests" section
- Then click on the dropdown menu under "Set the default sorting for comments in my requests"
- Select the comment display order for customers viewing a request from the dropdown menu based on your preference
- Finally, click on the "Update" button in the top-right corner to apply the changes
Why should you set the default sorting for comments in requests in Zendesk Guide
Zendesk is a comprehensive customer service platform designed to enhance communication and streamline support processes.
Setting the default sorting for comments in requests within Zendesk Guide allows for improved organization by automatically prioritizing comments as they flow in.
This feature significantly enhances the ease of locating pertinent information, boosting efficiency and reducing response time.
By customizing this setting, users can ensure a more intuitive and seamless navigation experience for both support teams and their customers.
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