How to set session expiration in Zendesk
Here is how to set session expiration in zendesk
- First in the Admin Center, click on the "Account" option in the left sidebar
- Then click on "Advanced" under the Security section
- Next click on the "Authentication" tab in the Advanced settings
- Locate the "Session expiration" section and set the Session expiration time for team members and end users as you want
- Finally, click the "Save" button to apply the changes
Why should you set session expiration in Zendesk
Zendesk is a leading customer service platform designed to bring efficiency and improved communication between businesses and their clientele.
The feature of setting session expiration in Zendesk enhances security by automatically logging users out after a specified period of inactivity.
This helps protect sensitive information and ensures that sessions are not left open unintentionally, reducing the risk of unauthorized access.
By managing session expiration, businesses maintain a higher level of control over their customer service environment, promoting safety and trust.
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