How to set dataset access for a user in Zendesk Explore

Here is how to set dataset access for a user in zendesk explore

First in Zendesk Explore, click on the "Settings" icon in the left sidebar
Click on the "Dataset access" tab
Click on the "User" dropdown menu to expand it
Select the user you want to grant access to from the user dropdown list
Then for each dataset, set a permissions for the selected user
Click on the dropdown arrow in the "Reports" column for a dataset
Select the desired access level for the user from the dropdown menu
Repeat this process for each dataset in the list
Alternatively, scroll down and locate the "All datasets" row
Click on the the Reports dropdown menu for "All datasets"
Select the desired access level from the dropdown, and it will apply directly to all datasets
Finally, once done click the "Save" button to confirm the access permissions
The selected user will now have the appropriate access to each dataset

Zendesk is a powerful tool designed for improving customer support and streamlining communication.

Setting dataset access for a user in Zendesk Explore enhances team collaboration by allowing tailored data visibility.

This feature ensures users access only relevant information, boosting efficiency and security.

It enables precise data management, fostering informed decision-making and improving overall workflow.

Last updateMay 17, 2026