How to schedule agent availability in articles on Intercom
Here is how to schedule agent availability in articles on intercom
- First, click on the "Knowledge" item in the left sidebar
- Then, click on the "Articles" item in the left sidebar
- Next, click on the article that you want to manage
- After that, click on the "Schedule availability" button
- Then, click on the "Schedule availability" button again
- Next, click on the calendar icon to select a date
- Then, click on a day in the calendar
- Next, click on the time dropdown
- Then, click on your preferred time
- Next, click on the time zone dropdown
- Then, select a timezone from the timezone list
- Finally, click on the "Schedule" button
Why should you schedule agent availability in articles on Intercom
Intercom is a versatile platform designed to enhance customer communication and support.
Scheduling agent availability in articles on Intercom ensures your team is accessible when your customers need them most. It allows for a seamless support experience that aligns with your team's working hours and resource availability.
By efficiently managing agent schedules, you maximize productivity while avoiding customer frustration over unavailable support. This feature ensures customer interactions are timely and meaningful, making better use of your support resources.
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