DocuSign

DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.

Website

docusign.com

Industry

Collaboration

Share this article:

How to remove the failed knowledge-based authentication landing page in DocuSign

Here is how to remove the failed knowledge-based authentication landing page in docusign

First click on the "Admin" link in the top navigation menu
Then scroll down the page to view additional options in the sidebar
Next click on the "Signing Settings" menu item in the left sidebar
Then click on the "In-session Landing Pages" button in the Signing Experience section
Next scroll down the page to view the "Failed knowledge-based authentication check" field
Then click on the "Failed knowledge-based authentication check" text input field and clear the existing URL
Finally click on the "Save Changes" button to save the configuration

Create your own interactive guide with Guideflow

Why should you remove the failed knowledge-based authentication landing page in DocuSign

DocuSign is a trusted solution for securing and managing digital agreements with ease.

Among its multifaceted features, the ability to remove the failed knowledge-based authentication landing page enhances user experience by streamlining the document signing process.

This feature ensures that users can move past authentication challenges swiftly, improving overall efficiency and reducing frustration.

Utilizing this feature results in quicker transactions, fostering a seamless workflow for all parties involved in the digital signing process.

Last update

March 9, 2026

Tutorials