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How to enable sender notification when envelope delivery to a recipient fails for an API user in DocuSign

Here is how to enable sender notification when envelope delivery to a recipient fails for an api user in docusign

  1. First click on the "Admin" link in the top navigation menu
  2. Then scroll down the page to view additional options in the Admin section
  3. Next click on "Email Preferences" in the left sidebar under the "SIGNING AND SENDING" section
  4. Then click on the "API User" tab to switch to API user email preferences
  5. Next scroll down the page to view more email notification options for API users
  6. Then check the checkbox for the "Envelope delivery to a recipient fails" option
  7. Finally click on the "Save Changes" button to save the updated email preferences

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Why should you enable sender notification when envelope delivery to a recipient fails for an API user in DocuSign

DocuSign revolutionizes electronic agreements by making digital signing a breeze.

For API users, enabling sender notifications for envelope delivery failures ensures you remain informed if a recipient doesn't receive the document.

This proactive measure elevates your document management strategy, allowing you to swiftly address any issues, enhance communication efficiency, and maintain a streamlined workflow.

By leveraging this feature, you ensure higher delivery success rates and bolstered trust in your electronic transactions.

Last update
February 14, 2026
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