HubSpot
HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.
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How to move tickets between pipeline statuses in board view in HubSpot

Here is how to move tickets between pipeline statuses in board view in hubspot

  1. First click the "Workspaces" icon in the left sidebar
  2. Then click on "Help Desk" option in the workspace dropdown menu
  3. Next click on the "Layout" icon in the top-right corner 
  4. Make sure to select the "Board" layout option from the Layout settings dialog
  5. Then locate the ticket you want to move in the board view
  6. Finally click and drag the ticket card, and release it to drop it into the new status

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Why should you move tickets between pipeline statuses in board view in HubSpot

HubSpot is a dynamic platform that empowers businesses to grow better by integrating marketing, sales, and service seamlessly.

In HubSpot's board view, moving tickets between pipeline statuses is intuitive and efficient. This feature allows team members to seamlessly track progression, ensuring that workflow remains consistent and organized.

Utilizing board view reduces confusion, enhances team collaboration, and speeds up processes. This dynamic feature keeps teams aligned with real-time updates, empowering them to meet goals effectively.

Last update
February 6, 2026
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