Zendesk
Zendesk is a customer support and ticketing software for seamless service experiences.
Website
Industry
Support
Share this article:

How to enable anonymous user tracking for your Help Center in Zendesk

Here is how to enable anonymous user tracking for your help center in zendesk

  1. First in Guide admin, click on "Settings" icon in the left sidebar
  2. Then click on "Guide settings" tab in the settings sidebar menu
  3. In the Guide settings, scroll down and find the "Integrations" section
  4. Next select the "Turn on anonymous user tracking" checkbox to enable it
  5. Finally, click on the "Update" button in the top-right corner to apply the changes

Create your own interactive guide with Guideflow

Why should you enable anonymous user tracking for your Help Center in Zendesk

Zendesk is a versatile customer support platform designed to enhance communication between businesses and their clients.

Enabling anonymous user tracking in your Help Center on Zendesk offers deeper insights into user behavior without requiring user identification, maintaining privacy while gathering data.

This feature allows a comprehensive understanding of visitor patterns and preferences, aiding in improving the user experience and tailoring support effectively.

Ultimately, it helps businesses refine their strategies and provide more relevant, efficient support interactions.

Last update
March 2, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.