DocuSign

DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.

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docusign.com

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How to disable triggering an event when recipient authentication fails in DocuSign

Here is how to disable triggering an event when recipient authentication fails in docusign

First click on the "Admin" tab in the top navigation menu
Then scroll down the page to view more content
Next click on the "Connect" option in the left sidebar under the INTEGRATIONS section
Then click on the "Actions" dropdown button next to a custom configuration you want to disable a trigger event in the configurations table
Next select the "Edit" option from the Actions dropdown menu
Then scroll down the page to view the trigger events section
Next click on the "Envelope and Recipients" accordion to expand it
Then uncheck the "Recipient Authentication Failure" checkbox to disable this trigger event
Next scroll down to the bottom of the page to view the save button
Finally click on the "Save Configuration" button to save the changes

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Why should you disable triggering an event when recipient authentication fails in DocuSign

DocuSign offers seamless digital transaction management by enabling secure and efficient electronic agreements.

Disabling event triggers upon recipient authentication failure ensures a smoother user experience, minimizing unnecessary notifications and interruptions.

This feature adds a layer of customization to your DocuSign experience, allowing you to manage processes more efficiently by only engaging relevant alerts.

Ultimately, it aids in maintaining a lean, focused workflow, enhancing overall productivity.

Last update

February 14, 2026

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