How to disable time resolution in an SLA in Help Scout
Here is how to disable time resolution in an sla in help scout
- First click on "Manage" dropdown in the top menu
- Then select "Inbox" from the dropdown menu
- Next click on the inbox name to open its settings
- In the left sidebar, click on "SLAs"
- Then click on the SLA policy name
- After that, click on the toggle switch off to disable the SLA policy
- Finally click on the "Save" button to apply the changes
Why should you disable time resolution in an SLA in Help Scout
Help Scout is a dynamic customer support platform designed to enhance your team's efficiency and customer engagement.
The option to disable time resolution in an SLA within Help Scout allows teams to focus more on quality interactions rather than the clock. This feature is particularly beneficial for companies prioritizing customer satisfaction, as it provides flexibility in handling complex issues without the pressure of strict time constraints.
By allowing agents to allocate sufficient time for each inquiry while maintaining service levels, you ensure customer needs are thoroughly addressed.
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