Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to copy columns to another view from draft messages in HelpScout

Here is how to copy columns to another view from draft messages in helpscout

  1. First click on "Inbox" tab in the header
  2. Then click on "Drafts" item in the sidebar
  3. Then click on the "three horizontal lines" icon in the top right corner
  4. Then click on "Copy Columns to..." option
  5. Then click on the checkbox next to your preferred view
  6. Finally click on the "Copy" button

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Why should you copy columns to another view from draft messages in HelpScout

Help Scout is a leading customer service platform designed to enhance team collaboration and delight customers.

One of its standout features is the ability to efficiently copy columns to another view from draft messages. This feature enhances productivity by allowing team members to seamlessly transfer necessary information without the need for repetitive actions.

Using this feature ensures consistent, streamlined workflows and accurate data management, empowering teams to focus on providing exceptional customer support.

Last update
April 10, 2026
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