Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
Website
Industry
Support
Share this article:

How to create a modal message in HelpScout

Here is how to create a modal message in helpscout

  1. First click on "Messages" in the top navigation menu
  2. Then click on "Create Message" button
  3. Then click on the "Name" input field and enter the message name
  4. Then click on the "Modal" display type option
  5. Then click on the "Create" button
  6. Then click on the "Label" input field and enter the label text
  7. Then click on the "Heading" input field and enter the heading text
  8. Then click on the "Body" text area and enter the message body content
  9. Finally click on the "Save" button in the top right corner

Create your own interactive guide with Guideflow

Why should you create a modal message in HelpScout

Help Scout is a customer service platform designed to improve communication with clients effortlessly.

Creating a modal message in Help Scout allows businesses to capture customer attention effectively without being intrusive.

These pop-up messages can be customized for various objectives, such as guiding users, announcing promotions, or encouraging action.

By employing modals, companies enhance user experience, ensuring that critical information reaches customers promptly and conveniently.

Last update
April 10, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.