Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to add alternate email in HelpScout

Here is how to add alternate email in helpscout

  1. First click on the profile icon button in the top right corner of the header
  2. Then click on "Your Profile" option from the dropdown menu
  3. Then click on the "Alternate Emails" input field in the profile settings form and enter your alternate email
  4. Finally click on the "Save" button at the bottom of the page

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Why should you add alternate email in HelpScout

Help Scout is a comprehensive platform designed to streamline customer support and enhance communication efficiency.

Adding an alternate email in Help Scout is a simple yet powerful feature that offers flexibility. This capability allows you to manage multiple contacts efficiently, ensuring you never miss an important message.

By utilizing alternate emails, teams can maintain a consistent and reliable communication channel with clients, minimizing the risk of losing valuable information. This feature ultimately leads to improved customer satisfaction and seamless team collaboration.

Last update
April 10, 2026
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