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How to disable sender notification when a signer declines to sign for an API user in DocuSign

Here is how to disable sender notification when a signer declines to sign for an api user in docusign

  1. First click on the "Admin" link in the top navigation menu
  2. Then scroll down the page to view additional admin settings
  3. Next click on the "Email Preferences" link in the left sidebar under the "SIGNING AND SENDING" section
  4. Then click on the "API User" tab to switch to API user email preferences
  5. Next scroll down the page to view more email notification options
  6. Then uncheck the "A signer declines to sign" checkbox to disable this notification
  7. Finally click on the "Save Changes" button to save the updated email preferences

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Why should you disable sender notification when a signer declines to sign for an API user in DocuSign

DocuSign simplifies the management of electronic agreements with unparalleled ease and security.

For API users, the flexibility to adjust notification settings enhances control over communication flow. Disabling sender notifications when a signer declines an agreement ensures reduced inbox clutter and prioritizes essential alerts.

Employing this feature can lead to a more streamlined workflow, eliminating unnecessary interruptions and allowing users to focus on tasks that demand immediate attention. Thus, it optimizes operational efficiency while maintaining necessary document oversight.

Last update
February 14, 2026
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