Here is how to delete a branch in standard ivr in a call flow in aircall
- First click on "Numbers" in the left sidebar
- Then click on the "Numbers" tab in the header
- Next, click on the "Customer Service" row to select it
- Then click on the "Edit" button
- In the editor, click on the IVR element
- Then click on the three-dot menu next to the branch you want to delete
- Next, click on the "Delete branch" option
- Finally, click on the "Publish" button in the top right corner of the screen
