How to create end-user deletion schedules in Zendesk

Here is how to create end-user deletion schedules in zendesk

First in the Admin Center, click on the "Account" icon in the left sidebar
Then select "Deletion schedules" under the Security section
Next click on "Create deletion schedule" dropdown button
Select "End users" option from the dropdown menu
Enter the Schedule name in the Schedule name field
Provide a brief explanation or purpose of your deletion schedule in the "Description" field
For "Last active," specify the criteria for deleting end users based on their most recent activity in Zendesk
Add a value and select the appropriate unit (days, weeks, months, or years) from the dropdown
Next click on "Add condition" button to add more conditions if needed
Finally, click the "Create" button to create the deletion schedule

Zendesk is a versatile customer service platform designed to improve customer interactions and streamline support.

Creating end-user deletion schedules in Zendesk empowers organizations to manage user data efficiently and securely.

This feature helps maintain compliance with data protection regulations by automating the process of deleting end-user information as scheduled.

By utilizing this feature, companies can ensure up-to-date data management, reducing storage needs and safeguarding user privacy effortlessly.

Last updateApril 19, 2026