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How to create end-user deletion schedules in Zendesk

Here is how to create end-user deletion schedules in zendesk

  1. First in the Admin Center, click on the "Account" icon in the left sidebar
  2. Then select "Deletion schedules" under the Security section
  3. Next click on "Create deletion schedule" dropdown button
  4. Select "End users" option from the dropdown menu
  5. Enter the Schedule name in the Schedule name field
  6. Provide a brief explanation or purpose of your deletion schedule in the "Description" field
  7. For "Last active," specify the criteria for deleting end users based on their most recent activity in Zendesk
  8. Add a value and select the appropriate unit (days, weeks, months, or years) from the dropdown
  9. Next click on "Add condition" button to add more conditions if needed
  10. Finally, click the "Create" button to create the deletion schedule

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Why should you create end-user deletion schedules in Zendesk

Zendesk is a versatile customer service platform designed to improve customer interactions and streamline support.

Creating end-user deletion schedules in Zendesk empowers organizations to manage user data efficiently and securely.

This feature helps maintain compliance with data protection regulations by automating the process of deleting end-user information as scheduled.

By utilizing this feature, companies can ensure up-to-date data management, reducing storage needs and safeguarding user privacy effortlessly.

Last update
March 2, 2026
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