HubSpot

HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.

Website

hubspot.com

Industry

CRM

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How to create a subcategory in your knowledge base in HubSpot

Here is how to create a subcategory in your knowledge base in hubspot

First click on the "Content" option in the left sidebar
Then click on "Knowledge Base" item in the content menu
Click on the "Configure" button in the top navigation bar
Select "Categories" from the dropdown menu
Click on the category where you want to add a subcategory in the left category list
In the top right, click "Create subcategory"
In the dialog box, enter the subcategory name
If you have a multi-language knowledge base, you can enter a separate name for each language
Finally click on "Create subcategory" button to confirm creation

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Why should you create a subcategory in your knowledge base in HubSpot

HubSpot empowers businesses by streamlining marketing, sales, and service efforts.

Creating a subcategory in HubSpot's knowledge base allows for a more organized and user-friendly experience. Subcategories help in sorting vast information into manageable segments, enhancing navigation for users.

By structuring your knowledge base with subcategories, users can quickly find relevant information, improving customer satisfaction and efficiency. This feature ensures a more tailored and accessible information journey for each user.

Last update

February 6, 2026

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