HubSpot

HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.

Website

hubspot.com

Industry

CRM

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How to create a knowledge base category in HubSpot

Here is how to create a knowledge base category in hubspot

First click on the "Content" option in the left sidebar
Then click on "Knowledge Base" item in the Content menu
Next click the "Configure" dropdown menu button in the top navigation bar
Select "Categories" from the dropdown menu
Click on "Create category" button in the categories management view
In the dialog box, enter a name for the category in the "Category name" field
Add a brief description of the category in the "Category description" field
Click on "Knowledge base home display" in the left panel
Here you can configure the category appearance, icons, or featured articles
Finally once done, click on the "Create category" button at the bottom of the form

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Why should you create a knowledge base category in HubSpot

HubSpot is a powerful platform designed to enhance your marketing, sales, and customer service efforts seamlessly.

Creating a knowledge base category in HubSpot enables businesses to organize information efficiently, ensuring customers find the help they need swiftly. This feature is essential for streamlining content and improving user navigation within your knowledge base.

By categorizing information, businesses can deliver a more tailored and responsive support experience to their customers, leading to increased satisfaction and customer loyalty.

Last update

February 6, 2026

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