Aircall

Aircall is a cloud-based phone system for businesses, offering call routing, team collaboration, and CRM integrations.

Website

aircall.io

Industry

Phone Dialer

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How to change audio source of waiting music in Aircall

Here is how to change audio source of waiting music in aircall

First click on "Numbers" item in the left sidebar
Then click on "Numbers" tab
Then click on the "Customer Service" link
Then click on the "Edit" button
Then click on the "Waiting experience" item
Then click on the "Source" dropdown
Finally click on the "Custom file" option

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Why should you change audio source of waiting music in Aircall

Aircall is a cloud-based call center software designed to streamline communication.

One standout feature of Aircall is the ability to change the audio source of waiting music. This feature enhances customer experience by allowing businesses to personalize the on-hold experience, reflecting their brand's tone and style.

Using a custom audio source for waiting music not only keeps callers engaged but also conveys professionalism and care. This small touch can significantly improve customer satisfaction by making waiting times more pleasant.

Last update

August 3, 2026

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