How to archive a back-office ticket type in Intercom
Here is how to archive a back-office ticket type in intercom
- First click on the "Settings" link in the left sidebar
- Then click on the "Inbox" option in the settings menu
- Next click on the "Tickets" submenu item under Inbox settings
- Click on the "Edit" icon next to the ticket type you want to archive
- Click on the "Archive ticket type" button in the top-right corner
- Finally click on the "Archive" button in the confirmation dialog to complete the process
Why should you archive a back-office ticket type in Intercom
Intercom is a powerful tool designed to enhance customer communication and engagement.
Archiving a back-office ticket type in Intercom helps streamline your workflow by neatly storing away completed or obsolete tasks, ensuring your active ticket list remains clutter-free.
This feature is especially useful for maintaining an organized system, allowing you to focus more on current tasks and customer interactions.
Utilizing this functionality not only boosts your team's efficiency but also improves overall system performance, making day-to-day operations smoother and more productive.
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