Help Scout

Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.

Website

helpscout.com

Industry

Support

Share this article:

How to add a new user in HelpScout

Here is how to add a new user in helpscout

First click on "Manage" dropdown button in the top navigation menu
Then click on "Users" item in the dropdown menu
Then click on the search field to enter a user email
Then click on "Role" dropdown button to select a role
Then hover over the role selection area
Then click on "Add User" button in the top right corner
Then click on "First name" input field in the create user form
Then click on "Last name" input field in the create user form
Then click on "Email Address" input field in the create user form
Then click on "Select a role" dropdown in the create user form
Then select a role from the role dropdown
Then click on "Select a team" dropdown in the teams section
Then select the team name's checkbox from the team options
Finally click on "Create User" button to complete user creation

Create your own interactive guide with Guideflow

Why should you add a new user in HelpScout

Help Scout is a robust customer support platform designed to enhance team collaboration and streamline communication.

Adding a new user in Help Scout is a seamless process that fosters efficient teamwork. With just a few clicks, you empower your team by bringing in additional hands to manage customer interactions smoothly.

This feature ensures that your team is well-equipped to handle growing customer inquiries, improve response times, and maintain high service standards, thereby enhancing overall customer satisfaction.

Last update

April 10, 2026

Tutorials

Built to impress

Why leading companies build with Guideflow

Create your first demo in less than 30 seconds.

Get started now