How to send a scheduled chat in Intercom
Here is how to send a scheduled chat in intercom
- First click on the "Outbound" option in the left sidebar menu
- Then click on the "New message" button in the top-right corner of the main content area
- Next click on the "Chat" template option in the template selection modal
- Then click on the "Frequency and scheduling" section in the message settings
- Click on "Custom date" radio button in the scheduling options
- Finally select the date and time you want to send the chat in the custom date picker
Why should you send a scheduled chat in Intercom
Intercom is a powerful conversational engagement platform designed to enhance customer interactions efficiently.
Sending a scheduled chat in Intercom allows businesses to reach out to their audience at the optimal time. This feature empowers teams to plan communication in advance, ensuring messages are timely and relevant.
By utilizing scheduled chats, businesses can maintain a consistent presence and engage with their users without manual intervention, ultimately improving customer experience and satisfaction.
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