How to create an inbox custom view by waiting time in HelpScout
Here is how to create an inbox custom view by waiting time in helpscout
- First, click on the "Inbox" tab in the top menu
- Then, click on the "+" icon in the sidebar
- Next, select "Waiting Since" from the list of available filters
- After that, click on the "Untitled View" text field to rename the view
- Then, click on the timeframe dropdown menu
- Next, select a timeframe from the options provided
- Then, click on the "Add" button
- Finally, click on the "Create" button at the bottom of the screen
Why should you create an inbox custom view by waiting time in HelpScout
Help Scout is a leading platform designed to elevate customer support experiences effortlessly.
Leveraging Help Scout's feature of creating custom inbox views by waiting time allows support teams to prioritize quicker responses effectively.
This dynamic feature ensures that no customer inquiry falls through the cracks by providing a clear view of tickets sorted by how long they’ve been waiting for attention.
The customization empowers support agents to efficiently manage their workflow, resulting in enhanced customer satisfaction and trust.
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