Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to create an inbox custom view by tag in HelpScout

Here is how to create an inbox custom view by tag in helpscout

  1. First click on the "Inbox" tab in the header
  2. Then click on the "+" button in the sidebar next to " Views"
  3. Next click on the "Tag" option in the right panel
  4. Then click on the "Untitled View" text input field in the header of the right panel and enter your view title
  5. Next click on the "Add Tags" button
  6. Then select a tag from the dropdown list
  7. Next click on the empty text input field below "Is tagged with"
  8. Then click on the "Add" button
  9. Finally click on the "Create" button at the bottom of the right panel

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Why should you create an inbox custom view by tag in HelpScout

Help Scout is a powerful tool designed to streamline customer support with seamless email management and efficient communication.

Creating an inbox custom view by tag in Help Scout allows you to tailor your workspace, focusing on the emails that matter most. By categorizing conversations with specific tags, you can quickly access pertinent discussions, saving time and ensuring top-notch customer service.

This feature enhances productivity by organizing emails according to your needs, ultimately providing a more personalized experience for both customers and support teams. Embrace clarity and efficiency by leveraging custom views in your inbox, making it easier to prioritize tasks and improve response time.

Last update
April 21, 2026
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