Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to create a banner message in HelpScout

Here is how to create a banner message in helpscout

  1. First click on "Messages" in the top navigation menu
  2. Then click on "Create Message" button
  3. Then click in the "Name" text field and enter the message name
  4. Then click on the "Banner" display type option
  5. Then click on the "Create" button
  6. Then click in the "Body" text field and enter the message content
  7. Then click on the color picker dropdown in the "Color" section
  8. Then select a color option from the color picker
  9. Finally click on the "Save" button in the top right corner

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Why should you create a banner message in HelpScout

Help Scout is an intuitive platform designed to streamline customer support and enhance team collaboration.

Creating a banner message in Help Scout is an effective way to communicate essential information directly to your customers.

It allows you to display important updates, promotions, or alerts in a noticeable area, ensuring your message generates the attention it deserves.

This feature is particularly beneficial for quickly addressing common inquiries, reducing inbound queries, and increasing customer satisfaction.

Last update
April 10, 2026
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