Customer.io
Customer.io is a messaging automation platform for personalized customer engagement.
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How to add url parameters to links in Customer.io

Here is how to add url parameters to links in customer.io

  1. Firsr click one the gear icon in the top right corner
  2. Then click "Workspace settings" in the dropdown menu
  3. Next scroll down and select the "URL Parameters" option
  4. In the URL Parameters page, click "Edit Parameters"
  5. Click on the "Add URL Parameter'" button
  6. Add your custom parameter name and value (e.g., referral_code and {{customer.id}})
  7. Then click "Save changes" to save the changes
  8. Finally, enable the URL parameters option
  9. Once enabled, these parameters will be appended to all links in your emails for tracking

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Why should you add url parameters to links in Customer.io

Customer.io is a powerful platform designed to enhance user engagement through automated customer messages.

One standout feature is the ability to add URL parameters to links, transforming how you track and analyze user interactions. This capability allows you to seamlessly append data to your URLs, which can be crucial for tracking the effectiveness of your campaigns.

Inserting parameters into URLs in Customer.io boosts personalization and fine-tunes your marketing strategies by capturing specific user behaviors. This means you can make data-driven decisions to refine customer journeys and improve outcomes.

Last update
July 1, 2026
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