Intercom

Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.

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intercom.com

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Support

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How to add an audience to an email in Intercom

Here is how to add an audience to an email in intercom

First click on "Outbound" in the left sidebar
Then click on the email item in the messages list
Next click on the "Rules" section to expand the details
Then click on the plus button to add an audience rule in the trigger
Next select the trigger to apply on to your audience rule
Then select the condition to apply on to your trigger and fill in the input field
Next click on the "Add audience rule" link to add another trigger
Then click on the trigger to select audience data type
Finally select the condition to apply on to your trigger and fill in the input field

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Why should you add an audience to an email in Intercom

Intercom is a powerful platform designed to enhance customer communications and engagement seamlessly.

Adding an audience to an email in Intercom allows you to target specific segments with tailored messages, ensuring that your communication is relevant and effective. This feature offers flexibility by letting you define audiences based on criteria like user behavior, demographics, or past interactions.

By focusing your emails on the right audience, you increase engagement rates and drive meaningful interactions, fostering stronger relationships with your customers.

Last update

May 26, 2026

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