How to duplicate a workflow in Intercom

Here is how to duplicate a workflow in intercom

First click on "AI & Automation" in the left sidebar menu
Then click on "Workflows" in the left sidebar submenu
Next click on workflow item in the workflows list
In the top menu bar, click on the "More" dropdown button
From the dropdown menu, select the "Duplicate" option
In the modal window, click on the workflow type dropdown
From the expanded dropdown list, click on the new workflow option you prefer
Finally, click the "Duplicate" button in the modal window to create a copy of the workflow

Intercom is a versatile platform designed to enhance customer communication and engagement.

The ability to duplicate a workflow in Intercom streamlines operations, allowing teams to efficiently recreate complex processes.

This feature saves time by removing the need to manually rebuild workflows, ensuring consistency across projects.

Leveraging duplicated workflows fosters a more organized approach to communication, driving greater productivity and customer satisfaction.

Last updateJune 19, 2026