How to hide customer photo in draft messages in HelpScout
Here is how to hide customer photo in draft messages in helpscout
- First click on "Inbox" tab in the header menu
- Then click on "Drafts" option in the left sidebar
- Then click on the "three horizontal lines" icon in the top right corner
- Finally, click on the "toggle switch" next to "Customer Photo" to turn it off
Why should you hide customer photo in draft messages in HelpScout
Help Scout is an intuitive platform designed to streamline customer support for businesses.
One beneficial feature in Help Scout is the option to hide customer photos in draft messages.
Hiding customer photos simplifies the interface, allowing support agents to focus on the message content without visual distractions.
This feature enhances privacy and reduces potential bias, promoting a more objective and efficient customer service interaction.
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