How to change the ticket state to "Waiting on customer" in Intercom
Here is how to change the ticket state to "waiting on customer" in intercom
- First click on the "Inbox" item in the left sidebar
- In the conversation list, click on the ticket to open it
- Next click on the "Status" button in the message header toolbar
- Finally select "Waiting on customer" option from the status dropdown menu
Why should you change the ticket state to "Waiting on customer" in Intercom
Intercom is a powerful communication tool designed to enhance customer interactions and support.
Changing the ticket state to "Waiting on Customer" in Intercom is a key feature that streamlines workflow efficiency. It seamlessly updates the status of customer inquiries when further information is needed, keeping the communication clear and organized.
Using this feature helps support teams prioritize their tasks by focusing on tickets that require action, ultimately leading to faster resolution times and enhanced customer satisfaction.
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