How to add a conversation rating to a workflow in Intercom
Here is how to add a conversation rating to a workflow in intercom
- First click on "AI & Automation" in the left sidebar menu
- Then click on "Workflows" in the left sidebar submenu
- Next click on workflow item in the workflows list
- Then click on "Add step" button in the workflow editor
- Click on the "Search" field in the top menu of the workflow editor
- Finally click on "Ask for conversation rating" path in the Add content to path dropdown menu
Why should you add a conversation rating to a workflow in Intercom
Intercom is a powerful communication platform designed to enhance customer relationships through personalized interactions.
Adding a conversation rating to a workflow in Intercom empowers businesses to capture customer feedback in real-time. This feature allows users to assess the quality of support interactions effortlessly, offering deep insights into customer satisfaction levels.
Incorporating conversation ratings promotes accountability among team members, facilitating a culture of continuous improvement. It aids in refining workflows by identifying strengths and areas needing enhancement. With actionable feedback on hand, businesses can boost customer loyalty and service efficiency.
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