How to test a live chat?

What is Continually?

Continually is a customer communication platform that helps businesses engage with their website visitors, capture leads, and provide real-time support. It offers a suite of tools for live chat, chatbots, lead generation, and appointment scheduling. Continually aims to improve customer interactions and conversions, enabling businesses to deliver exceptional customer experiences.

Who is it for?

Continually is for businesses of all sizes and industries that want to enhance their online customer communication and lead generation capabilities. It is suitable for sales and marketing teams, customer support teams, and small business owners. Continually caters to organizations that want to engage with website visitors, capture qualified leads, and automate repetitive tasks to optimize customer interactions.

How does Continually work?

Continually works by integrating with websites to provide live chat and chatbot functionalities. It allows businesses to engage with website visitors in real-time, providing immediate assistance and information. Continually's chatbot feature enables businesses to automate responses to common inquiries, freeing up valuable time for customer support agents. The platform also offers lead capture forms and tools for appointment scheduling, making it easier for businesses to convert website visitors into qualified leads and customers.

How is Continually used?

Continually is used by businesses to enhance customer communication and generate leads. Users start by integrating Continually's code snippet or plugin into their website. They can customize the appearance and behavior of the live chat widget and chatbots to align with their brand. Continually allows businesses to engage with website visitors through live chat or automated chatbots, answer inquiries, and capture leads. It also provides analytics and reporting to measure chat performance and lead generation effectiveness, helping businesses make data-driven decisions to improve customer interactions and conversions.

See a quick interactive demo about Continually