Help Scout

Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.

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helpscout.com

Industry

Support

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How to unfollow a conversation in HelpScout

Here is how to unfollow a conversation in helpscout

First click on the "Inboxes" dropdown in the header
Then, click on the mailbox name that you want to open
Next click on the conversation that you want to unfollow
Then click on the three dots icon in the header
Finally click on the "Unfollow" option from the dropdown menu

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Why should you unfollow a conversation in HelpScout

Help Scout is a customer support platform designed to enhance team collaboration and streamline customer communication.

Among its many features, the ability to unfollow a conversation stands out for its practicality. This feature allows team members to disengage from conversations that no longer require their input, ensuring their focus remains on more pressing matters.

By unfollowing unnecessary threads, team efficiency is improved, reducing distraction and enhancing productivity. This feature helps keep everyone's email notifications relevant and manageable.

Last update

April 21, 2026

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