Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to make a single line custom field in Help Scout

Here is how to make a single line custom field in help scout

  1. First click on the "Manage" dropdown in the header
  2. Then select "Inbox" from the dropdown menu
  3. Next click on the "Guideflow" inbox row
  4. Then click on "Custom Fields" in the sidebar
  5. Next click on the "New Custom Field" button
  6. Then click in the "Name" input field and enter field name
  7. Then click the "Type" dropdown
  8. Then select "Single Line" from the type options
  9. Then click on the "Required" toggle switch ON
  10. Finally click on the "Save" button

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Why should you make a single line custom field in Help Scout

Help Scout is a versatile customer service platform designed to unify your support efforts effortlessly.

Among its features, creating a single line custom field stands out for its ability to enhance data organization.

This functionality allows you to personalize your customer data collection, ensuring that specific and vital information is easily accessible.

Utilizing custom fields not only streamlines your workflow but also enriches the customer support experience by tailoring interactions to their exact needs.

Last update
April 21, 2026
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