Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to create an AI agents for messaging in Zendesk

Here is how to create an ai agents for messaging in zendesk

First in the Admin Center, click on "Channels" in the left sidebar
Then click on "AI agents" under the AI agents and automation section
Next click on "Manage AI agents for messaging" link in the messaging section
Click on "Create AI agent" button in the top right corner
Enter a unique name for your AI agent in the name field
Select your desire "Tone of voice" from the options
Click "Next" button to proceed
In Brand and help center, click on the brand dropdown menu to select a brand to apply to the AI agent
Click on the "Next" button to continue
Now test your AI agent to be sure it performs the way you expect
Type a message in the message input field and click "Send"
The AI agent will reply confirming it work perfectly
Click "Go to publish" button in the bottom right
Click the checkbox of the channel you want your AI agent to be connected with
Finally click "Publish AI agent" button to complete the setup
Your AI agent for messaging is now created and ready to assist in Zendesk

Create your own interactive guide with Guideflow

Zendesk streamlines customer service interactions by providing comprehensive solutions for businesses.

Incorporating AI agents into Zendesk messaging enhances customer support by delivering prompt, automated responses.

This not only accelerates issue resolution but also ensures 24/7 availability, improving overall customer satisfaction.

Employing AI agents allows support teams to focus on more complex queries, optimizing efficiency and fostering a more productive environment.

Last update

March 2, 2026

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