Intercom

Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.

Website

intercom.com

Industry

Support

Share this article:

How to create a public article on Intercom

Here is how to create a public article on intercom

First click on the "Knowledge" item in the left sidebar
Then click on the "New content" button in the top toolbar
Next click on the "Public article" option in the content creation modal
Click on the "Public article" header section to begin editing
Finally click on the "Save as draft" button again to confirm saving

Create your own interactive guide with Guideflow

Why should you create a public article on Intercom

Intercom is a powerful platform designed for seamless customer communication and support.

Creating a public article on Intercom is a fantastic way to share knowledge and insights with your audience efficiently. By showcasing expertise and providing valuable information, businesses can foster stronger relationships with their customers.

Public articles help enhance your company's visibility and brand trust online, making them a vital component of effective customer engagement strategies.

Last update

May 26, 2026

Tutorials