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What is Yodel?

Yodel is a customer messaging platform designed to help businesses effectively communicate with their customers through various channels. It offers features such as SMS, voice, email, and in-app messaging to provide seamless and personalized communication experiences. Yodel aims to improve customer satisfaction, engagement, and retention by enabling businesses to deliver the right messages at the right time.

Who is it for?

Yodel is for businesses of all sizes and industries that want to enhance their customer communication. It is suitable for customer support teams, marketing teams, sales teams, and any business that needs to interact with customers across different channels. Yodel can be used by e-commerce businesses, SaaS companies, service providers, and any organization that values efficient and personalized customer communication. It caters to businesses looking to streamline their customer messaging and create better customer experiences.

How does Yodel work?

Yodel works by providing businesses with a unified platform to manage and automate customer messaging across multiple channels. Users can connect their existing systems, such as CRM or support software, to Yodel through integrations. Yodel offers a range of communication channels, including SMS, voice, email, and in-app messaging. Businesses can use these channels to send automated messages, transactional notifications, marketing campaigns, and personalized customer interactions. Yodel provides features like message templates, scheduling, segmentation, and analytics to optimize messaging strategies. The platform offers real-time notifications, two-way messaging capabilities, and customer segmentation options to ensure targeted and timely communication.

How is Yodel used?

Yodel is used by businesses to improve customer communications and engagement. Users start by integrating Yodel with their existing systems, such as CRM or support software, to streamline messaging workflows. They can then create message templates and automation rules to send relevant messages to customers. Yodel allows users to segment their audience based on various criteria, such as demographics, previous interactions, or purchase history, to deliver personalized messages. Users can track message delivery, customer responses, and engagement metrics through Yodel's analytics and reporting features. Yodel enables businesses to automate and scale their customer messaging efforts, enhancing customer satisfaction, increasing brand loyalty, and driving business growth.

See a quick interactive demo about Yodel