How to create a ticket? - Gorgias

What is Gorgias?

Gorgias is a customer support helpdesk platform designed to streamline and automate customer service operations. It provides a unified platform for managing customer inquiries from various channels, such as email, chat, social media, and phone. Gorgias aims to improve customer support efficiency, enhance response times, and deliver personalized customer experiences.

Who is it for?

Gorgias is for businesses of all sizes and industries that want to improve their customer support processes. It is suitable for customer support teams, e-commerce businesses, and any organization that deals with a high volume of customer inquiries. Gorgias caters to both B2B and B2C companies, including online retailers, SaaS providers, and service-oriented businesses. The platform helps businesses deliver better customer service, increase customer satisfaction, and build strong customer relationships.

How does Gorgias work?

Gorgias works by consolidating customer inquiries from multiple channels into a single platform. Users can connect their existing communication channels, such as email accounts, social media profiles, and chat tools, to Gorgias. The platform offers features like ticket management, automated responses, and customer data integrations to streamline customer support workflows. Gorgias also provides a knowledge base for self-service customer support and AI-powered chatbots to handle common inquiries. With powerful integrations, Gorgias allows businesses to leverage customer data from other platforms to provide personalized support experiences.

How is Gorgias used?

Gorgias is used by customer support teams to efficiently manage and resolve customer inquiries. Users start by setting up the platform and integrating their communication channels. They can then manage support tickets, assign them to team members, and track customer interactions within Gorgias. The platform offers automation tools to send personalized responses, create macros for common inquiries, and track response metrics. Gorgias also provides real-time customer data, order histories, and customer tags to provide context and personalized support experiences. Users can analyze support metrics and generate reports to identify trends, optimize workflows, and continuously improve customer satisfaction.

See a quick interactive demo about Gorgias