How to show customer photo in draft messages in HelpScout
Here is how to show customer photo in draft messages in helpscout
- First click on "Inbox" tab in the header
- Then click on "Drafts" item in the sidebar
- Then click on the "More options" icon in the header
- Finally click on the toggle switch for "Show Customer Photo"
Why should you show customer photo in draft messages in HelpScout
Help Scout is an intuitive platform designed to enhance customer service experiences by organizing team communication seamlessly.
One of its valuable features allows representatives to view customer photos in draft messages, offering a visual connection that transcends words.
This feature enhances personalization, fostering a more human connection and reminding the support team of the individual behind every message.
Embedding pictures in draft messages not only aids memory recall but also personalizes customer interactions, making them warmer and more engaging.
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