Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to enable auto BCC email address in HelpScout

Here is how to enable auto bcc email address in helpscout

  1. First click on the profile icon button in the top right corner of the header
  2. Then click on "Your Profile" option in the dropdown menu
  3. Then click on "Auto Bcc" option in the left sidebar menu
  4. Then click on the "Enable" toggle switch
  5. Then click on the "Bcc Address" text input field
  6. Then click on the checkbox next your preferred inbox under Inboxes section
  7. Then click on the checkbox next to "Pacific Horizon Solutions Inc." under Inboxes section
  8. Finally click on "Save" button

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Why should you enable auto BCC email address in HelpScout

Help Scout is a seamless platform designed to enhance customer support experiences through efficient collaboration and communication.

Enabling the auto BCC email address feature in Help Scout is a simple yet powerful tool that can greatly enhance your communication management.

This feature allows every outgoing email to be automatically copied to a designated address, ensuring consistent record-keeping and oversight.

Using this feature not only increases transparency but also improves accountability and helps maintain a comprehensive email history effortlessly.

Last update
April 10, 2026
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