Deliver support in self-service
Enable customers to solve issues independently with personalized and easy-to-access resources.
Already used by the best SaaS companies
Join this rockstar crew.
Join this rockstar crew.
20%
increase in customer satisfaction
80%
enhanced product understanding
70%
improved retention
Enable
Give customers self-service demos
Most of the time, customers want to solve issues independently, but need the right tools. By providing easy-to-use guides and resources, you can reduce ticket volume and give customers the confidence to find solutions on their own.
Searchable resource library
Embed demos in help center
On-demand interactive guides
Scale
Automate responses to common inquiries
Support teams often spend valuable time addressing repetitive questions. By automating responses to frequently asked questions, you can free up resources for more complex issues, improving both efficiency and customer satisfaction.
Embeddable demos in support chat
One-click demo capture
HTML-based capture of your product
Engage
Deliver more engaging support at scale
Customers need quick, relevant answers to feel confident in your product. By offering easy-to-access, personalized resources, you can provide faster support, improve satisfaction, and allow your team to focus on higher-value tasks.
Custom popups for feedback
In-app embedding made easy
Advanced personalization variables
Create
Make support materials easy to create & manage
Make data visualization your own with our graph customization feature. Adjust colors, labels, or even data points in your graphs.
Detailed user engagement tracking
Session analytics for individual interactions
Demographic and technical breakdowns
Personalize
Personalize support to match customer’s needs
Chatting with customer support can feel generic and impersonal for customers. Personalizing interactions takes time for support agents and is skipped most of the time. By automating this, you create authentic connections and improve satisfaction.
Advanced personalization with variables
Advanced analytics to track usage
Custom popups to collect feedback
CONNECTED
Integrated with your favorite tools
Sales, Marketing, Growth, Support, and teams - all collaborating efficiently in one tool.
ADVANCED FEATURES
Features built for modern support teams
Drive engagement with powerful demo capabilities.
Spotlight
Highlight key features instantly.
Walkthrough
Guide users through your product.
Call-To-Action
Convert interest into action to get more results.
Custom popups
Add information or embed content anywhere.
Lead forms
Capture prospect data seamlessly.
Advanced analytics
Track demo engagement to understand what matters.
Branching
Customize paths per persona or use case.
Branded page
Match your brand identity for more impact.
HTML-based capture
Record more interactive and dynamic demos.
Dynamic variables
Personalize your demos dynamically.
Add & edit steps
Easily modify flows by adding or editing steps.
Theme
Align your demos with your customer’s brand identity.
USE CASES
Built to impress
Why leading companies are building with Guideflow.
More customer stories
How Gorgias improved engagement on key product pages with interactive demos
How Amplitude boosted website signups by 20% with interactive demos
How Forest Admin optimized user onboarding time and doubled engagement with interactive demos
With Guideflow, our partners' field sales can now showcase our console without direct access thanks to a 10 to 15 steps demo we created for them.
Henri Guichané
CSM Senior @Docusign
Our teams have gained a lot more confidence in communicating new features because Guideflow gives everyone the power to demonstrate our product - no matter the technical expertise.
Rachel Whitehead
VP of Marketing @ChartMogul
With Guideflow, our partners' field sales can now showcase our console without direct access thanks to a 10 to 15 steps demo we created for them.
Léna Jakubowicz
Solution Engineer @Harfanglab
We're not just telling people about our product anymore, we're letting them take it for a test drive. It's like we're letting them peek behind the curtain, they love it.
Monika Ambrozowicz
Lead PMM @Forest Admin
With Guideflow, we built an interactive walkthrough that lets them experience the value instantly. Since adding it, we've seen higher engagement and faster conversions.
Jérémy Boissinot
Co-founder & CEO @Favikon
We ran an AB test against our public demo environment. And from that we saw a 4% lift in account signups, we ran another one utilizing the demo center functionality, where we saw even a bigger lift of over 20% in account signups at a 99% statistic result!
Colin Craft
Demand Gen @Amplitude
What we loved about Guideflow is the ease of use. […] So it was just night and day from our old system.
Jordan Miller
PMM @Gorgias
I’m using it as a product marketer, and I know the campaigns and web teams are using it too. The support team is now using it! A lot of teams @Pandadoc are using it now - and it’s great. I love it.
Kate Walsh
Sr. PMM @ PandaDoc
Now that we use Guideflow and we created a product tour demo, we can edit it easily and have data on the usage! […] It gives us peace of mind and saves us tons of time!
Océane Franc
Head of Documentation @Scaleway
We created our demo library in few days to share interactive demos with our partners & leads. In a few weeks, we have been able to boost our conversion rate & to leverage our partners ecosystem to get more deals!
Benjamin Douablin
Co-founder & CEO @FullEnrich
With interactive demos, we can now highlight key features and let prospects explore the platform themselves. As a result. As a result, […] there's no more guessing, which has increased engagement and accelerated our sales cycle.
Hanna Johansson
Growth Senior PMM @Oneflow
We needed a way to guide people through our platform that was more engaging than a PowerPoint, but more cost-effective than professional video production. Guideflow makes it possible to show the best of the product, showing its true potential that's otherwise hidden.
Garrett Brock
VP of Marketing @Stukent
We made onboarding smoother and cut support tickets by 20%.
Guillaume Odier
CEO & Co-Founder @Captain Data
Now that we're using Guideflow, we're able to deliver better and greater value. We're able to onboard customers, sales reps, and pre-sales engineers faster.
Matthew Groom
Pre-Sales Engineer @Amplitude
