How to create a ticket filter?

What is LiveAgent?

LiveAgent is a customer support and helpdesk software that enables businesses to provide efficient and personalized customer service. It combines various communication channels, ticket management, and automation features to help businesses streamline their support processes and enhance customer satisfaction.

Who is it for?

LiveAgent is for businesses of all sizes, from startups to enterprise-level organizations, that want to improve their customer support capabilities. It is suitable for customer service teams, call centers, and businesses that need a centralized platform to manage customer inquiries and support tickets. LiveAgent is used across industries such as e-commerce, SaaS, travel, and telecommunications.

How does LiveAgent work?

LiveAgent works by consolidating customer communication channels into a single, unified platform. It supports various channels such as email, live chat, phone calls, social media, and customer self-service portals. LiveAgent automatically converts incoming messages from these channels into tickets, creating a centralized hub for support agents to manage customer inquiries. It provides features like ticket management, workflows, and automation tools to help agents efficiently handle and resolve customer issues. LiveAgent also offers real-time chat functionality, allowing agents to provide instant support to website visitors. It integrates with CRMs and other business tools, enabling a seamless transfer of customer information and providing a 360-degree view of customers.

How is LiveAgent used?

LiveAgent is used by businesses to provide prompt and effective customer support. Support agents can manage and prioritize customer inquiries from multiple channels within the LiveAgent platform. They can respond to customer tickets, collaborate on solutions, and track the status and resolution of each ticket. LiveAgent provides automation features like canned responses and ticket routing, helping agents save time and provide consistent support. Businesses can create knowledge bases and FAQs to empower customers to find answers themselves through self-service portals. LiveAgent's reporting and analytics features provide insights into ticket volume, response time, and customer satisfaction, allowing businesses to continuously improve their support processes. With LiveAgent, businesses can deliver excellent customer service, build customer loyalty, and drive positive brand experiences.

See a quick interactive demo about LiveAgent