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What is Front?

Front is a collaborative inbox platform that streamlines communication for businesses. It offers features such as shared inboxes, customer relationship management (CRM) integration, automation, and analytics. Front helps businesses centralize their communication channels, improve response times, and enhance customer satisfaction.

Who is it for?

Front is for businesses of all sizes, particularly those with customer-facing teams, such as sales, support, and marketing. It caters to managers, team leaders, and individual contributors who want to manage their inbox more efficiently. Front is suitable for businesses that want to improve their customer communication and collaboration across teams.

How does Front work?

Front works by consolidating all customer communication channels into one shared inbox, accessible to the entire team. The platform integrates with popular CRMs, such as Salesforce, allowing businesses to view customer details and interactions from within the inbox. Automation features, such as rules and canned responses, help businesses handle repetitive tasks and respond to messages faster. Analytics and reporting tools enable businesses to track response times, workload distribution, and team performance.

How is Front used?

Front is used by businesses to manage their customer communication more effectively. After setting up a Front account, businesses can integrate their communication channels and share the inbox with their team. The platform enables real-time collaboration, allowing multiple team members to work on the same conversation. Front's automation features can help reduce the workload of repetitive tasks, allowing team members to focus on more important tasks. Front also provides reporting and analytics tools, empowering businesses to track progress and measure performance over time.

See a quick interactive demo about Front