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What is Chatra?

Chatra is a live chat and messaging platform designed for businesses to engage with their website visitors and customers in real-time. It allows businesses to provide immediate support, answer questions, and offer personalized assistance to enhance customer satisfaction and drive sales.

Who is it for?

Chatra is for businesses of all sizes and industries that want to improve their customer service and communication on their website. It is particularly valuable for e-commerce businesses, online retailers, SaaS companies, and service providers who want to offer proactive and responsive support to their website visitors and customers.

How does Chatra work?

Chatra works by integrating a live chat functionality on the website, allowing visitors to initiate conversations and interact with businesses in real-time. Users can also send offline messages, and businesses can reply later. Chatra provides features like chat routing, visitor tracking, and canned responses to ensure efficient and meaningful conversations. It supports integration with popular communication channels like Facebook Messenger, Telegram, and WhatsApp, enabling businesses to consolidate customer interactions in one place.

How is Chatra used?

Chatra is used by businesses to provide immediate support and personalized assistance to website visitors and customers. When a visitor initiates a chat, businesses can respond in real-time, answer questions, provide product recommendations, and offer assistance throughout the customer journey. Chatra helps in resolving customer queries and concerns promptly, reducing the potential for cart abandonment and improving overall customer experience. It also offers features like chatbots, file sharing, and team collaboration tools to enhance chat effectiveness and streamline customer communication.

See a quick interactive demo about Chatra