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What is 3CX?

3CX is a software-based phone system and Unified Communications (UC) platform that offers advanced communication and collaboration features. It provides a complete solution for businesses to manage their communication needs, including making and receiving calls, video conferencing, chat messaging, and more. 3CX is designed to replace traditional hardware-based phone systems and provide a flexible and cost-effective communication solution.

Who is it for?

3CX is for businesses of all sizes across various industries. It is suitable for small and medium-sized businesses (SMBs) as well as large enterprises. 3CX caters to organizations that want to enhance their communication infrastructure, improve productivity, and reduce communication costs. It is used by businesses in sectors such as healthcare, education, customer service, sales, and remote working.

How does 3CX work?

3CX works by utilizing software-based IP telephony, allowing businesses to make and receive calls over the internet instead of traditional phone lines. It can be deployed on-premises or in the cloud, providing flexibility and scalability. 3CX enables users to make and receive calls through IP phones, softphones (software-based phones), and mobile apps. It supports various communication channels, including voice, video, chat messaging, screen sharing, and conference calls. 3CX integrates with popular business applications and tools, such as CRM systems, and provides features like call routing, call queuing, voicemail, call recording, and analytics.

How is 3CX used?

3CX is used to improve business communication and collaboration. It can be used as a complete phone system, allowing employees to make and receive calls from their desk phones, computers, or mobile devices, no matter their location. 3CX offers advanced features like video conferencing, enabling teams to collaborate face-to-face remotely. The platform includes chat messaging for quick communication and file sharing. 3CX integrates with CRM systems, providing seamless call handling and customer information synchronization. It also offers call center functionality, allowing businesses to manage incoming and outgoing calls efficiently. 3CX is flexible, user-friendly, and can be customized to meet specific business requirements.

See a quick interactive demo about 3CX