How to add end time to scheduled agent availability in articles on Intercom

Intercom is a versatile customer communication platform designed to enhance user engagement and support.

Adding an end time to scheduled agent availability in Intercom articles optimizes resource management by ensuring precise scheduling.

This feature prevents overworked agents and improves response times by aligning availability with peak customer interaction hours.

Ultimately, it enhances overall customer satisfaction and operational efficiency by ensuring the right coverage at the right time.