Manychat

Manychat is a chat marketing automation platform that helps brands and creators drive sales and engagement through messaging apps like Instagram, WhatsApp, Facebook Messenger, and Telegram.

Website

manychat.com

Industry

Leadgen

Share this article:

How to add an assign conversation action in Manychat

Here is how to add an assign conversation action in manychat

First click on the "Automation" option in the left sidebar menu
Then click an automation from the automation list
Click the "+" button in the top-right corner to add a new action
Scroll down in the pop up menu
Click on "Actions" button under the logic section
Click on the "+ Action" button in the Actions configuration panel
In the actions menu, select the "Live Chat" category
Choose "Assign conversation" from the Live Chat options
Click on the dropdown to "Choose a team member or a group"
Finally select a team member or a group from the Agents list

Create your own interactive guide with Guideflow

Why should you add an assign conversation action in Manychat

Manychat is a versatile automation platform designed to streamline communication through chatbots on various messaging platforms.

The "Assign Conversation" feature in Manychat empowers businesses by directing conversations to the right team members effortlessly. This ensures that customer queries are addressed by the best-suited personnel, enhancing response accuracy and efficiency.

Utilizing this feature can lead to improved customer satisfaction and smoother workflow as team members can manage conversations based on expertise, resulting in a more personalized customer experience.

Last update

July 14, 2026

Tutorials